"Caroline, Emma, Kelly and Maria, - Thank you so much for getting me through to exchange – and apologies for missing your calls today, Mondays are always a bit hectic. I am hugely grateful to you all. You have made this such a smooth and painless process for me, which I suspect means that you have borne the brunt of the challenges faced along the way. Onwards to completion!"
Eleanor – November 2025
"Caroline, thank you very much for all the work that you and your outstanding team have done to get these contracts agreed and exchanged. This was a challenging time scale - who knew we would have to deal with Mortgagee in Possession, and a demanding purchaser! We really appreciate the personal advise and engagement that we have had from you. I felt that you provided more than just a conveyancing service - I will thoroughly recommend you to anyone I know that is looking to move."
Stephen, September 2025
"Dear Caroline, I am writing to thank you and all of your team at Totton for the very comfortable service which I received from you. The communication, empathy, slickness and reliability was second to none. I came in a couple of times without an appointment, and was welcomed. If I telephoned, and the person I needed to speak to was unavailable there was always someone else happy to deal with my call. You made the whole process on both occasions very easy to deal with, both emotionally and practically."
Karen, 2025
Lee - Southampton Office
"Just wanted to say thank you to you and your team for making our move possible - we probably wouldn’t have been able to buy our forever home without having you as the (only!) reliable part of the chain keeping everything going. Your service was exceptional, and I have already recommended you to a couple of people moving house in 2026. Also, in case you aren’t aware, you have an excellent reputation with local estate agents in our area - when discussing our position and mentioning you were our solicitor, everyone was saying how great and efficient you were.
We will get round to writing a 5 star review over the Christmas period."
Jessica & Stephen - December 2025
"Would just like to say a huge thank you to yourself and your brilliant team.
You have been extremely helpful throughout the process of the property purchase for us as first time buyers and it is very much appreciated from us both.
We are very happy with the excellent service we have received."
James & Macy - November 2025
"I Truly recommend CGM Southampton. Lee, my main contact, guided me with selling my residential and buying my new home. Very patient, supportive and answered all my queries throughout this process. Professional and friendly team. Also Becky was very helpful and knowledgeable. We had some hiccups along the way, but they knew exactly how to deal with it all and they done their best to keep us informed every step! Thank you for everything CGM Southampton!"
Ramona, 2025
Nikki Todd - Southampton Office
“Thank you for all your help over the last 6 months. Anna and I are very much looking forward to moving into our new home!
We appreciate all of your efforts and the work you put in for what was not a straightforward sale!
Thank you again.”
Oliver and Anna – March 2026
"What a relief! Thank you Nikki.
May I also take a moment to say you and your teams communication throughout this whole process has been gold standard and at the end of all this if there’s anywhere that helps to leave a review I’d be more than happy so submit a raving one."
Tiffany - November 2025
“A massive thank you to you and your fabulous team for another quick and easy transaction. It’s been a pleasure!”
Katie and Rikki R. 2025
“Thank you, Nikki and staff, for all your hard work in helping us move to our new home in Hamble. "
Geoff & Joy B. 2025
Michala Smith - Hythe Office
"Just to say a very big thank you to you and your team for all your hard work helping us move.
Although living in chaos and many many boxes we hopefully will get straight one day."
Keith and Andrea - November 2025
"Michala, Donna and I can’t thank you enough for all your support and help with the purchase of our new home."
Mark and Donna November 2025
Thank you so much for all your help and hard work. I really cant thank you enough for everything, i know its not been easy... you guys have been amazing.
Peter, August 2025
A quick email to say thank you for your help and prompt attention which resulted in a timely and relatively “painless” completion for the sale of the property. Your assistance was very much appreciated along with the help from the rest of your CGM team.
Roger, July 2025
Karen - Southampton Office
"To Karen Claire Lisa Poppy and all the CGM team!
We can’t thank you all enough for all the hard work, support, and extra hours you have given us for the sale of the house. We wanted you all to know you’re all wonderful and much appreciated."
Allie and Jim, May 2026
"Funds Received - Subject heading saying it all Happy tears You are all absolutely amazing"
Allie, May 2026
"I cannot speak highly enough of Karen Yarnold. Over the last year, Karen has supported me through the sale of eight rental properties, and throughout the entire process she has been nothing short of outstanding.
From day one, Karen has gone above and beyond in every possible way. She has always been available by phone and email, and her responsiveness has been incredible — I always felt that no question was too much trouble and no concern was ever overlooked.
What truly sets Karen apart is her ability to take complicated legal and technical matters and explain them in a way that feels clear, calm, and easy to understand. In what can often be a stressful and overwhelming process, that made an enormous difference to me.
Karen has also been an absolute rock during negotiations. She fully understood my point of view, stood firmly by my side, and handled every challenge with professionalism, strength, and genuine care. Her patience has been remarkable, especially when dealing with challenging counterparts and carefully working through protracted negotiations and complicated contract issues.
Through it all, Karen has remained warm, positive, and reassuring — always with a smile, even when situations became frustrating. Her support has meant so much to me, and I am genuinely grateful for everything she has done.
Karen is a rare professional: highly skilled, deeply committed, incredibly patient, and truly wonderful to work with. I would recommend her wholeheartedly and without hesitation."
Anonymous - May 2026
"As you know I’ve collected the keys. I just want to say thank you again to you and your colleagues for the hard work and time you’ve put into my file for the past few weeks to meet the completion date we pushed for. I completely understand it’s taken up a lot of your time too. It’s made my Christmas a lot less stressful so I really appreciate it.
I hope you have a lovely Christmas and new year!"
Harry - December 2025
Shannon- Southampton Office.
"Thank you very much for the great Service you and your Company provided. We would highly recommend you. We will definitely be in touch when we require your services again"
Mark and Elaine
Carol - Southampton Office.
"Carol and the team at CGM are excellent. we recently used them on the conveyancing work for a sale and purchase. Carol was always very accommodating with my phone calls and asking for status updates or clarification on points. Very responsive, great attention to detail while friendly and approachable. Would definitely recommend."
Steven D.
Caroline Stennett - Totton Office.
"I wanted to thank you and express my gratitude for the great service you provided during the purchase of our new home. Your Professionalism, efficiency, and dedication ensured everything was completed in good time, allowing us to move in when we needed and wanted to. I would also like to extend a heartfelt thanks to maria, emma, kelly, pat and anyone else who contributed to making this so smooth and seamless. Your efforts did not go unnoticed and we truly appreciate the care and expertise that went in to each step."
Mr and Mrs LC - 2025
"I Just wanted to say a huge thank you for getting us to this stage. It has been a fraught few months... and it has been good to know we are and have been in safe hands. especially highlighted by the incompetence and lack of integrity shown by others along the chain in the process. It feels inadequate, but thank you."
Georgie - January 2025
"You and Your colleagues have been very easy to deal and very efficient with which has made this particularly refreshing. Thank you so much for all your help... I hope you had a lovely new year!"
Louise. f - January 2025
"Caroline, Pat and Emma... Thank you so much for all your help, it's been another exciting one! Looking to more good fun at the start of this year!"
R, G and J - January 2025
" Sarah and I just wanted to take the opportunity to say thank you and your team for all of your support and guidance with both the conveyancing for the sale of our flat and purchase of our new house. We are pleased to say that we have now collected the keys and have begun to move in.”
Sam B & Sarah E.
" If you are reading this to help decide whether or not to use CGM, it would be a resounding yes vote from me! This was my second experience of using Caroline and the CGM team and I couldn’t be happier. They responded so well and when unexpected complications arose, they were on the case to keep things moving and keep me informed. I will not hesitate to call Caroline for my third experience when the time comes. Thank you CGM!"
Anonymous.
"We wanted to thank you and the entire team at CGM for your assistance in purchasing our property... it's definitely been an emotional journey!
I've left you a review on Google and will certainly use your services again if buying or selling."
D & J
Lia Wrzeszcz - southampton Office
"That's brilliant news thank you so much for everything Lia you have been great through all of this. I will happily fill out a review."
"Thanks again Lia, for your constant communication and making things so clear, I've really appreciated how easy you've made this for me."
Liz, M - 2025
Naomi Hazlewood - Totton Office.
"To be honest yes, the report you produced I thought was first class and informative. Also the documents you collated I thought were prepared excellently, for my easy viewing and understanding, they were clearly marked up and easy to deal with. So thank you so much.."
Mr, O 2025
"Thank you so much for your email regarding the sale of the property. I am so grateful to you and your great team for the efficient way the sale was handled.
I have already had my Will done at your Office. I will come back to your Office if I ever have the need to consult a Solicitor again."
June. - April 2026
Traci Dennis - Hythe Office.
"To everyone involved in the purchase, thank you so much for all your hard work and persistence. This was a really tricky one, and I’m genuinely grateful for every single person who helped push it forward.
A huge, huge thank you to Traci and her assistants — I honestly don’t think anyone else would have got this over the line. Thank you for answering every call, dealing with difficult solicitors, and somehow staying calm through all the chaos. Traci, thank you for listening to me cry, complain, panic, and repeat the cycle more times than I care to admit. Your patience and determination made all the difference."
Sharmi 2026
Annemarie - Hythe office
"WOW what a truly huge relief this is all over and I think you are aware that when I told my wife we nearly brook down in tears having been through so much... We truly appreciate your support and professionalism throughout and would be pleased to recommend your Company and yourself and Stephanie and thank you for understanding the challenges we were facing from the beginning. I will never offer my services as Executor to anyone as long as I live again."
Mr and mrs B - 2025
"I would like to thank you both for all of your time, help and the extremely efficient and professional way in which you settled my mums estate."
Mr. S - 2025
"This is great news (The probate approval), and that was incredibly quick! thank you for all your help and have a great weekend"
David - January 2025
"Thank you so much for everything... and to be completed on the anniversary of our sister's death is nothing short of amazing."
Anne. B- January 2025
Malkit Roath - Private Client Solicitor
"Thank you for all your help with probate.
I phoned CGM soon after mum had died after having a horrendous experience with Coop legal. The team booked me in with a meeting with Malkit immediately.
The meeting I had with Malkit was very informative, he immediately put me at ease , I was very anxious, having to deal with my mum’s death with no family support. He went above and beyond with his help and support and everything he said he was going to do and other people he suggested I should talk to was put into action the next day.
Alannagh was on the end of the phone every step of the way, if I had a question, she called back promptly and met me at the offices, giving me support both on a professional level and being empathetic with my grieving.
I have never before dealt with such efficient people. They enabled me to feel safe in the probate process, looking after my best interest. I cannot thank them enough for their time and effort and look forward to meeting them again to sort my Will and Powers of Attorney."
Sarah - March 2026
"I am extremely grateful with the help and support I received from my solicitor Malkit he knew I was going through a difficult time with bereavement of my mother. He acted with professionalism , empathy helping me through each stages of my journey of paperwork ,to obtain grant of probate."
Helen - November 2025
"I confirm receipt of your letter enclosing 2 copies of my Will. I would like to thank you for the professional, friendly transaction which made things clear and easy and for the prompt service you provided"
Carolyn - October 2025
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